KYC Policy
Last updated: 2026-10-29
When checks happen
Flex Bet may request Know Your Customer documents at registration, before higher limits, or ahead of withdrawals. Checks protect players and meet licence duties for the United Kingdom market.
Documents
Typical files include a government photo ID, a recent proof of address and evidence that Visa, Mastercard, Skrill, Ethereum or Bank Transfer details belong to you. Requirements can vary by case. Submit sharp, uncropped images that show full edges and expiry dates.
Review outcome
Matched documents clear pending payouts. Incomplete, expired or mismatched files delay cash-outs until corrections arrive. Use the same legal name across profile, banking and ID to avoid repeat uploads.
Data handling
Verification files are processed under the privacy notice and retained for the period needed for regulatory review. Do not share document photos in public chats or with anyone claiming to be support outside the account help tools.