Privacy Policy

Scope

This privacy notice explains how Flex Bet handles personal data for players in the United Kingdom. It covers information collected through the website, account area, cashier and support tools.

Data we process

We process identity and contact details, login and device data, payment references, game and transaction history, and messages sent to support. Payment card numbers are handled by payment providers where required; we store only what is needed to operate the account and meet legal duties.

Why we process data

Data is used to create and secure accounts, process deposits and withdrawals, detect fraud and money-laundering risks, deliver support, meet licence and record-keeping duties, and improve service stability. Legal bases include contract performance, legal obligation and legitimate interests in keeping the platform secure.

Sharing and retention

Data may be shared with payment processors, identity-check vendors, hosting providers and competent authorities when the law requires it. We keep records for as long as the account is active and for the retention period needed for regulatory and dispute purposes, then delete or anonymise where possible.

Your requests

You may ask about access, correction or deletion through the support channels listed in your account, subject to legal limits. Do not send full card numbers by email. Security incidents that meet notification thresholds are handled according to applicable UK data rules.